25 November 2010
MOBILE TECHNOLOGIES FOR POLICE TASKS: AN AUSTRALIAN APPLICATION
Meeting Room 10, 2nd Floor, JLB
12:30pm - 13:45pm
Prof Mohini Singh - RMIT University, Melbourne
This presentation is a discussion of mobile technology applications to police tasks and transformation of police processes. It will include implementation, use and impact of two mobile technologies (Mobile Data Terminals and Tablet PCs) to the tasks of three specialist groups of police in one Australian state, Victoria. It identified technology and task issues that lead to performance effectiveness and virtualization of police processes as an important outcome of the relevance of mobile technology characteristics to context in which tasks take place. Findings presented will entail analysis of data gathered from informal interviews, observations and focus groups guided by the theory of task technology fit. The findings emphasise that mobile technologies are important tools for police organizations, they support tasks and enhance performance. However, technology issues of greater battery power, better network support for quicker connections in all areas of the state, and need for training and education on mobile technology for users would achieve greater efficiencies. This research extends the theory of task technology fit with the theory of virtualization to explain the transformation of police processes as an outcome of mobile technology applications.
Professor Mohini Singh is Deputy, Head, Research and Professor of Information Systems in the School of Business Information Technology and Logistics at RMIT University in Australia. She earned her PhD from Monash University in the area of Technology and Innovation Management. She has researched and published widely in the areas of technology management, e-business and e-government. She recently completed a project with Victoria Police evaluating their mobile technologies. Her current research is on organisational use of Web 2.0 (social media) technologies.
She delivered a key note address at Web2.0 - Learning, Systems & Security Conference held at Brunel University, UK in April, 2010, deliverd a paper titled ‘Organisational Use of Web 2.0 Technologies: An Australian Perspective’ at AMCIS 2010. She is chair for the track “WEB 2.0 – Business Value of Social Networks” at the European Conference on Information Systems (ECIS) 2011.
Mohini has delivered key note addresses at international forums and presented her research to the Parliament of Victoria for policy development on telecommunications infrastructure for business in rural Victoria, by invitation. She serves as a member on the editorial boards of several international journals and has successfully supervised doctoral research students to completion on topics addressing various aspects of Information Technology Management, E-Business and IT Evaluation and Enterprise Systems
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