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30 April 2015

Case Study: Bringing Back the Disengaged Users

Location: Meeting Room 10, 2nd Floor, JLB
Time: 12:30pm - 13:45pm
Speaker(s): Howard Harris and Sungmin Park

In Information Systems Development (ISD), ownership is often quoted as being key to project acceptance and averting project failure yet, under researched. It also underpins the ethos found in other methodologies such as prototyping and agile approaches that advocate participation for better systems and improved user acceptance. This presentation reflects upon an in-depth case study of a large and strategic IT development project facing business user disengagement and potential system rejection and reports upon an alternative radical management change adopted by the project management team to turn the project around. We report upon how the new project manager and a group of newly appointed Business Analysts (BAs) implemented the brief to rescue the project whilst keeping to the original implementation deadline which was achieved through initiating a radical approach based on participation ideas, utilizing an adapted state modelling technique, framed within the agile informed management philosophy. This study captured these on-going management actions through in-situ recordings of transcribed interviews, detailed analysis of observations and documentation. In employing an iterative research framework, we focused on how this project succeeded in setting the scene for the emergence of a business users’ belief and the feelings that they could influence the system design in such a way that was needed by the business to support the current required workflows Bio’s: Howard J. Harris is a T320 Associate Lecturer (AL), Faculty of Maths, Computing and Technology, Open University. His research focuses on Requirements and Requirements Methods, Agile approaches, Living Systems, qualitative research methods, Conversational Analysis and Ethnomethodology. He is a member of British Computer Society (2002 - ). Presented several research papers at UKAIS, IADIS International Conference, and OOPSLA Conference USA, and studied Philosophy at Birkbeck. Previous career includes working in the Arts and Entertainments industry as a project manager. He has reviewed papers for the Journal of the American Society for Information Science and Technology, and holds degrees from Brunel University including Ph.D. in Information Systems. Sungmin Park is a T320 Associate Lecturer (AL), Faculty of Maths, Computing and Technology, Open University. Her current research interests are a wider project management issues including project ownership, Information Systems Development (ISD) methodologies and techniques and Social Construction of Technology (SCOT) and qualitative research methods. She has previously involved in researching and presenting papers on the adoption of iTunes U, Web 2.0 and emerging technologies, mobile TV, Groupware Calendar Systems (GCS) and reviewing papers for Wireless Telecommunications Symposium (WTS), AMCIS Conference, ICIS conference etc. She holds degrees from Goldsmiths College, City University and Ph.D. in Information Systems at Brunel University.

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Contact: mailto:paul.piwek@open.ac.uk